Your Privacy Matters at c333
This Privacy Policy explains what personal data c333 collects from members, how it is used, who it is shared with, and what rights you hold over your own information. It applies to all users of the c333 platform accessible at c333.ws.
How c333 Approaches Your Privacy
Before reading the full policy, here is a plain-English summary of the six core principles that guide how c333 handles every piece of personal data entrusted to us by our members.
c333 collects only the personal data that is strictly necessary to deliver the services you use — account registration, payment processing, KYC verification, and customer support. We do not collect data speculatively or for purposes unrelated to your c333 account and activity.
All personal data stored by c333 is protected with AES-256 encryption at rest and TLS 1.3 in transit. Access to member data within c333's systems is restricted on a strict need-to-know basis and is subject to internal access controls and audit logging.
c333 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your data is shared only with the trusted service providers that are directly involved in running the c333 platform — payment processors, game providers, and KYC partners.
This Privacy Policy tells you exactly what data c333 collects, why it is collected, the legal basis for processing it, and who it may be shared with. We update this document whenever our data practices change and notify registered members of material updates via on-platform announcements.
You have rights over your personal data including the right to access a copy of what we hold, the right to request corrections, and the right to request deletion subject to our legal retention obligations. These rights can be exercised by contacting [email protected] at any time.
c333 does not retain personal data indefinitely. Retention periods are determined by the purpose for which data was collected and by applicable legal requirements — particularly anti-money-laundering regulations that require transaction records to be kept for a minimum of five years following account closure.
Scope of This Policy: This Privacy Policy applies to all personal data collected by c333 through the c333.ws website, its account management systems, customer support channels, and payment processing interfaces. By registering an account or continuing to use the c333 platform, you acknowledge that you have read and understood this policy.
Who We Are
c333 is an online gaming and sports betting platform operating at c333.ws and serving members primarily in Bangladesh. For the purposes of this Privacy Policy, c333 acts as the data controller — the entity that determines the purposes and means of processing personal data collected through the platform.
c333 operates under an international gaming licence and is committed to handling all personal data in a manner consistent with applicable data protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.
If you have any questions about this Privacy Policy or about how c333 processes your personal data, you may contact us at any time at [email protected]. Our support team is available 24 hours a day, 7 days a week, and responds in English.
Data We Collect
c333 collects personal data in several ways: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party verification and payment partners. The categories of personal data we collect are set out in the table below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National ID number, passport number | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address (including district and division in Bangladesh) | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket mobile wallet number, bank account details, Visa/Mastercard last four digits, deposit and withdrawal history | Cashier, payment processor callbacks |
| Gaming Activity Data | Bets placed, games played, session duration, win/loss history, bonus usage, responsible gaming tool settings | Automatically recorded by the platform |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatically collected via server logs and cookies |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Customer support interactions |
| KYC Verification Data | Scanned copies of government-issued ID, proof of address documents, selfie photographs for identity confirmation | KYC verification workflow, third-party verification partner |
2.1 Data You Are Not Required to Provide
Certain fields in the c333 account profile are optional and are not required to access the core platform. You are never required to provide sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for identity verification purposes under our KYC obligations.
2.2 Data from Third Parties
c333 may receive personal data about you from third-party sources including our KYC verification partner (for identity and age confirmation), our payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud-detection services, and responsible gambling screening services. Data received from these sources is treated with the same level of care as data you provide directly.
How We Use Your Data
c333 uses the personal data it collects for the following purposes:
- Account Management: To create, maintain, verify, and administer your c333 member account, including processing deposits and withdrawals in Bangladeshi Taka (৳).
- Identity and Age Verification: To confirm that you are at least 21 years of age and to verify your identity in accordance with our KYC obligations and international anti-money-laundering standards.
- Service Delivery: To provide access to sports betting markets (including cricket — BPL, IPL, T20 World Cup), live casino tables, slots, and other games available on the c333 platform.
- Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, and local bank transfers, and to execute withdrawal requests to your registered payment method.
- Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct described in the c333 Terms & Conditions.
- Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to administer deposit limits, self-exclusion requests, and cool-off periods set by members, and to comply with our duty of care obligations.
- Customer Support: To respond to your enquiries, complaints, and requests submitted via email or live chat, and to maintain records of interactions for quality assurance purposes.
- Legal and Regulatory Compliance: To comply with applicable laws and regulations, including anti-money-laundering legislation, gaming licence conditions, and any lawful requests from competent authorities.
- Platform Improvement: To analyse aggregate, anonymised usage data to identify technical issues, improve platform performance, and enhance the overall member experience on c333.
- Promotions and Bonuses: To administer bonus offers, verify eligibility for promotions, and track wagering requirements in connection with Bonus Funds credited to your account.
c333 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where automated screening is required for fraud prevention or anti-money-laundering compliance — in which case flagged cases are reviewed by a member of the c333 compliance team.
Legal Basis for Processing
c333 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
- Contractual Necessity: Processing required to enter into and perform the contract with you (the c333 Terms & Conditions), including account registration, payment processing, and game delivery.
- Legal Obligation: Processing required for c333 to comply with applicable legal obligations, including KYC/AML verification, age verification, and gaming licence conditions.
- Legitimate Interests: Processing carried out in the legitimate interests of c333 or of third parties, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — provided these interests are not overridden by your privacy rights.
- Consent: Where c333 relies on consent as the legal basis (for example, for optional marketing communications, if introduced in future), you will be given a clear opportunity to provide or withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Data Sharing
c333 does not sell your personal data to any third party. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
5.1 Service Providers
c333 engages the following categories of third-party service providers who process personal data on our behalf under contractual data-processing agreements:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals in Bangladeshi Taka (৳).
- KYC and Identity Verification Partners: To confirm member identity and age (21+) as required by our gaming licence and AML obligations.
- Game Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — to deliver live casino, slots, and crash game content. Game providers receive only the technical session data needed to run game sessions; they do not receive your financial or full identity data.
- Fraud and Security Services: Third-party tools used to detect multi-accounting, bonus abuse, and suspicious transaction patterns.
- IT Infrastructure Providers: Cloud hosting and content delivery network providers who store and serve platform data under strict confidentiality obligations.
5.2 Legal Disclosures
c333 may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law or by our gaming licence conditions. Such disclosures are made only to the extent legally required and are documented in our internal compliance records.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial portion of c333's business assets, personal data held by c333 may be transferred to the successor entity. Members will be notified of any such transfer via a prominent notice on the platform prior to the completion of the transaction.
Cookies and Tracking Technologies
c333 uses cookies and similar tracking technologies on its platform to ensure correct operation, maintain your login session, detect fraud, and collect aggregate analytics data. The categories of cookies in use are as follows:
- Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
- Functional Cookies: Used to remember your preferences such as language settings, last-used payment method, and responsible gaming tool configurations.
- Analytics Cookies: Used to collect anonymised information about how members navigate the c333 platform, which pages are visited most frequently, and where technical errors occur. This data is used in aggregate to improve the platform and is not linked back to individual member identities.
- Security Cookies: Used by c333's fraud-detection and bot-prevention systems to distinguish legitimate users from automated scripts.
c333 does not currently use third-party advertising or retargeting cookies. If this practice changes in future, this policy will be updated and members will be notified before any advertising cookies are placed.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your c333 account.
Data Retention
c333 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity and KYC documents | 5 years after account closure | AML and gaming licence legal obligations |
| Financial transaction records | 5 years after transaction date | AML and tax record-keeping obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution and responsible gaming audit |
| Customer support communications | 2 years after last interaction | Quality assurance and dispute resolution |
| Technical / server log data | 12 months from collection | Security monitoring and fraud detection |
| Self-exclusion records | Indefinitely | To prevent re-registration by self-excluded members |
When personal data is no longer required and the applicable retention period has expired, c333 will securely delete or irreversibly anonymise that data in accordance with our internal data disposal procedures.
Your Rights
As a c333 member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. c333 will respond to all valid requests within 30 days.
- Right of Access: You may request a copy of all personal data that c333 holds about you, along with information about how it is processed and with whom it is shared.
- Right to Rectification: You may request that c333 correct any inaccurate or incomplete personal data held in your account record. For certain data fields, you can update information directly within your account settings without contacting support.
- Right to Erasure: You may request that c333 delete your personal data. This right is subject to our legal retention obligations — in particular, AML regulations require us to retain certain financial and identity records for five years after account closure. Data that we are legally required to retain cannot be erased upon request.
- Right to Restrict Processing: You may request that c333 limit the processing of your personal data in certain circumstances, for example while a dispute over accuracy is being resolved.
- Right to Data Portability: You may request a copy of the personal data you provided to c333 in a structured, commonly used, machine-readable format (such as JSON or CSV) where technically feasible.
- Right to Object: You may object to c333's processing of your personal data where that processing is based on legitimate interests. c333 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where c333 processes your personal data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
How to Exercise Your Rights: Send your request to [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We may ask you to verify your identity before processing the request to protect the security of your account data.
International Data Transfers
c333's platform infrastructure and certain third-party service providers (including game providers and KYC partners) may be located outside of Bangladesh. Where personal data is transferred internationally, c333 ensures that adequate safeguards are in place to protect your data, including contractual data-processing agreements that impose equivalent data protection obligations on the receiving party.
c333 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without first putting appropriate contractual safeguards in place. If you have questions about the specific countries to which your data may be transferred, please contact us at [email protected].
Children's Privacy
The c333 platform is strictly intended for adults aged 21 and above. c333 does not knowingly collect personal data from any individual under the age of 21. If c333 becomes aware that personal data has been collected from a person under 21, the account will be closed immediately, all funds will be returned to the deposit source after identity verification, and all associated personal data will be deleted from our systems.
21+ Age Restriction: If you believe that a person under the age of 21 has registered a c333 account, please report this immediately to [email protected]. c333 takes under-age gambling extremely seriously and will investigate all such reports as a priority.
Security Measures
c333 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:
- Encryption in Transit: All data exchanged between your device and the c333 platform is encrypted using TLS 1.3. The c333.ws domain is HTTPS-only; no unencrypted HTTP connections are accepted.
- Encryption at Rest: Sensitive personal data and financial records stored in c333's databases are encrypted at rest using AES-256 encryption.
- Access Controls: Access to member data within c333's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit.
- Penetration Testing: c333's platform undergoes periodic security assessments including vulnerability scanning and penetration testing conducted by qualified security professionals.
- Incident Response: c333 maintains an internal data breach response plan. In the event of a data breach that poses a material risk to affected members, c333 will notify the impacted members and take all reasonable steps to contain the breach and prevent recurrence.
While c333 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying c333 promptly at [email protected] if you suspect any unauthorised access to your account.
Changes to This Privacy Policy
c333 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, c333 will post a prominent notice on the platform and update the effective date shown at the top of this document. Members are encouraged to review this policy periodically.
Your continued use of the c333 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should close your account before the revised policy takes effect by contacting [email protected].
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by c333, please contact our support team:
Email: [email protected]
Availability: 24 hours a day, 7 days a week
Language: English
Response Time: Within 30 days for formal data rights requests; within 24 hours for general privacy enquiries
When contacting c333 about a data rights request, please include your registered email address and a clear description of your request in the subject line (e.g., "Data Access Request" or "Data Deletion Request"). c333 may ask you to complete an identity verification step before processing requests that involve access to or deletion of personal data.
Questions About Your Data?
Our support team is ready to help 24/7. You can also review our full Terms & Conditions or explore everything c333 has to offer — from cricket betting to live casino games.